1. Introduction
Mitra ("Mitra", "we", "our", or "us") provides AI-powered business automation, messaging, booking, customer support, knowledge management, and workflow services.
This Privacy Policy explains how we collect, use, store, process, and protect personal information when you use our services, website, applications, integrations, and communication channels.
By using Mitra, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Account Information
When creating an account, we may collect:
- Name
- Business name
- Email address
- Phone number
- Billing information
- Account credentials
Business Information
We may collect:
- Business descriptions
- Knowledge base content
- Service information
- Booking configurations
- Product information
- Internal documents uploaded by users
Customer Interaction Data
When Mitra is used to communicate with customers, we may process:
- Messages
- Chat conversations
- Customer inquiries
- Booking requests
- Appointment information
- Support requests
WhatsApp and Messaging Data
If you connect WhatsApp Business or other messaging platforms, we may process:
- WhatsApp Business Account IDs
- Phone Number IDs
- Message metadata
- Message content
- Conversation identifiers
- Template information
Technical Data
We automatically collect:
- IP addresses
- Browser information
- Device information
- Usage analytics
- Error logs
- Security logs
3. How We Use Information
We use information to:
- Provide Mitra services
- Operate AI assistants
- Process bookings and reservations
- Deliver customer support
- Improve platform performance
- Monitor security and abuse
- Process payments and subscriptions
- Comply with legal obligations
4. AI Processing
Information submitted to Mitra may be processed by artificial intelligence systems and third-party AI providers for the purpose of generating responses, automating workflows, and delivering requested services.
Users are responsible for ensuring they have the legal right to provide information submitted to the platform.
5. Third-Party Services
Mitra may integrate with third-party providers including:
- OpenAI
- Meta / WhatsApp
- Cloud hosting providers
- Analytics providers
These providers may process information necessary for the operation of the service.
6. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Maintain account functionality
- Meet contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
7. Data Security
We implement reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.
However, no internet-based system can be guaranteed to be 100% secure.
8. Your Rights
Where applicable, users may have the right to:
- Access their data
- Correct inaccurate data
- Request deletion
- Request export of data
- Restrict processing
- Object to processing
Requests may be submitted to info@mitra.gr.
9. Children's Privacy
Mitra is not intended for children under the age of 18.
10. Changes
We may update this Privacy Policy periodically. Continued use of the service constitutes acceptance of the updated policy.
11. Contact
For privacy-related inquiries: info@mitra.gr