1. Mitra business account deletion
An authorised owner or administrator of a Mitra business account may request account deletion by emailing:
The request should be sent from an email address associated with the business account where possible.
Please include:
- business or workspace name;
- registered email address;
- relevant WhatsApp Business Account or connected number, where applicable;
- whether the request concerns the entire account, a connected service or specific information.
Mitra may request reasonable information to verify the identity and authority of the requester before carrying out deletion.
2. End users of businesses using Mitra
If you communicated with a business that uses Mitra through WhatsApp or website chat, that business normally controls the relevant conversation information.
You should therefore contact the business first.
You may also contact privacy@mitra.gr and provide:
- the name of the business you contacted;
- the telephone number or email address used;
- the approximate date of the interaction;
- a description of the information you want deleted.
Mitra will verify and route or assist with the request where appropriate.
3. WhatsApp disconnection
Where an authorised Mitra customer requests disconnection of a WhatsApp integration, Mitra will stop new processing through the disconnected integration and revoke or remove credentials and webhook configuration within Mitra's control where technically applicable.
A customer may also need to remove or revoke Mitra's access through Meta's own business-management tools.
Disconnecting an integration does not automatically remove records that Mitra must retain for legal, security, billing or dispute-resolution purposes.
4. What may be deleted
Depending on the scope of a verified request, eligible information may include:
- workspace configuration;
- user accounts and roles;
- WhatsApp connection identifiers;
- integration credentials within Mitra's control;
- conversations and messages;
- contact and CRM information;
- appointments and reservations;
- tickets and service requests;
- customer-configured business knowledge.
5. Information that may need to be retained
Limited information may be retained where reasonably required for:
- tax and accounting obligations;
- legal compliance;
- fraud prevention;
- security investigations;
- disputes and legal claims;
- evidence of consent or opt-out;
- preventing unwanted messages following a valid opt-out.
Any retained information will be restricted to the relevant purpose.
6. Deletion timelines
Following a valid and verified deletion request:
- eligible information in active systems is targeted for deletion or anonymisation within 30 days;
- active integration credentials within Mitra's control will be revoked or disabled as reasonably required;
- information contained in rotating backups may remain until the relevant backup expires, generally for no longer than 90 days.
Backups are not intended for ordinary business access after a valid deletion request.
If a backup has to be restored for disaster recovery, applicable deletion instructions should be reapplied.
7. Third-party information
Deleting information from Mitra does not automatically delete information independently controlled by another organisation, including:
- the relevant business customer;
- Meta or WhatsApp;
- Stripe;
- another customer-enabled integration.
You may need to contact those organisations separately.
8. Meta deletion requests
Where Meta requires an application-level technical data-deletion callback, Mitra may process authenticated deletion requests through its technical systems and provide a confirmation or status reference in accordance with applicable platform requirements.
9. Contact
Deletion and privacy requests: privacy@mitra.gr
General support: info@mitra.gr