M Mitra Legal Public compliance pages

Terms

Terms of Service

These terms define the rules for accessing and using Mitra, including service usage, messaging compliance, payment expectations, and account responsibility.

Scope AI support, messaging, booking assistance, knowledge management, automation, and integrations.
User Responsibility Users are responsible for consent, lawful messaging, credential protection, and acceptable use.
Contact info@mitra.gr

1. Acceptance

By accessing or using Mitra, you agree to be bound by these Terms of Service.

2. Services

Mitra provides AI-powered tools including:

  • Customer support automation
  • Messaging automation
  • Booking assistance
  • Knowledge management
  • Business workflow automation
  • Integrations with third-party platforms

3. Account Responsibility

Users are responsible for:

  • Maintaining account security
  • Protecting credentials
  • Accuracy of submitted information
  • Activities performed through their accounts

4. Acceptable Use

You agree not to use Mitra for:

  • Spam
  • Fraudulent activities
  • Illegal activities
  • Harassment
  • Misleading communications
  • Unauthorized data collection
  • Violations of third-party policies

5. Messaging Compliance

Users are responsible for ensuring they have the legal right and required consent to contact customers through:

  • WhatsApp
  • Email
  • SMS
  • Other communication channels

Users must comply with all applicable laws and platform policies.

6. Third-Party Integrations

Mitra may integrate with third-party services.

We are not responsible for outages, interruptions, policy changes, or actions taken by third-party providers.

7. Payments

Subscriptions, usage fees, and service charges may apply.

Fees are non-refundable except where required by law or expressly stated otherwise.

8. Intellectual Property

Mitra and its associated software, branding, and technology remain the exclusive property of Mitra.

Users retain ownership of content they submit.

9. Service Availability

We do not guarantee uninterrupted availability of the service.

Maintenance, updates, or third-party failures may affect functionality.

10. Limitation of Liability

To the maximum extent permitted by law, Mitra shall not be liable for indirect, incidental, special, consequential, or punitive damages.

11. Termination

We may suspend or terminate accounts that:

  • Violate these terms
  • Violate platform policies
  • Create security risks
  • Engage in unlawful activities

12. Changes

We may modify these Terms at any time.

Continued use of the service constitutes acceptance of updated Terms.

13. Contact

info@mitra.gr